Refund Policy
Last updated: 3 September 2026.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all orders. Refunds for payment are processed by Paddle. You can request a refund via the receipt email, paddle.net, or by emailing us and we will arrange it with Paddle.
When we refund
- You may request a full refund within 14 days of the first paid charge if you cannot activate or the product is not as described.
- After a license has been activated on a till, refunds are considered case-by-case (for example a blocking defect we cannot fix).
- Renewal charges: contact us before the next billing date to cancel. We do not prorate unused days except where required by law.
EU consumers: Paddle’s buyer terms describe statutory withdrawal rights for digital goods. Completing checkout and receiving a license key is delivery of the digital product.
Product support: support@example.com · Billing: help@paddle.com