Refund Policy

Last updated: 3 October 2026. Applies to purchases of GQORA POS sold by GQORA.

Request refunds or cancellations at support@gqora.com. Refunds are issued by the same payment method used for your invoice when possible.

When we refund

You may request a full refund within 14 days of the first paid invoice if you cannot activate or the product is not as described.
Activated till: receiving a license key and activating on a till delivers the digital product. After activation we do not refund solely because you changed your mind, except where required by applicable law. Blocking defects we cannot fix are reviewed case-by-case.
Renewals: term licenses renew by new invoice unless you cancel before the next term. We do not provide prorated refunds for unused days, except where required by applicable law.

Product support and billing: support@gqora.com