Guest order policy
Last updated: 7 September 2026. Default house rules for dine-in, takeaway, delivery, and online orders taken with GQORA POS. Restaurants may adopt this page or link it at checkout. Software license refunds are on the Refund Policy.
Cancel after the kitchen has the order
Once your order is accepted and the kitchen has received it, you cannot cancel it yourself. Contact the restaurant. We do not refund solely because you changed your mind after the order was received, except where required by applicable law.
Food quality
If an item is wrong, undercooked, spoiled, or not as described, we will remake it or remove it from the check. We do not cancel a whole order for one bad item unless the guest asks and a manager agrees. After the check is paid, a refund or void applies to the affected items only. We do not refund solely because the guest changed their mind after the food was served, except where required by applicable law.
How staff run this on the till
- Not yet sent to the kitchen: cashier may use Cancel Order.
- Already sent: a manager must cancel; the till will say so.
- One bad item, check still open: void that line (reason e.g. quality) or remake it.
- Guest keeps the rest of the meal: discount the check, do not void everything.
- Already paid: manager voids items or refunds those lines from Orders — not Cancel Order.
Ask for a short reason on every void or refund so the kitchen and food-cost reports stay accurate.